Frequently asked questions Filter by: What you can do on Maikii.com Products and services About your order What you can do on Maikii.com Create and manage quotes Are you unsure how to complete your order? Can I change a quote I have already made? Or can I cancel it? I started to configure a product but I have not finished it yet. Can I complete it later? Is there a time limit to complete a quote? How many quotes can I save on my account? Are quotes binding? How can I get a quote? Payments Can I edit or cancel an order once it has been made? How can I check the status of my order? How can I pay for my order? Manage an account on Maikii I would like to change my shipping address. Is it possible? How can I change my account? I have forgotten my password. How can I reset it? How can I create an account on Maikii.com? How can I change payment method on my account? Who is Maikii? Products and services Product customization I can't upload my file. What should I do? I can't find where to upload my file. What should I do? I have uploaded the logo, what should I do now? What is a vector file? What kind of files should I provide to customise the product with my logo? USB keys and Power Bank Why is it obligatory to pay copyright to the SIAE when acquiring a USB memory stick? What does Power Bank priority mean? How can I customise a Power Bank? How can I choose the ideal power for a Power Bank? What is a Power Bank? What difference is there between a USB 2.0 and a USB 3.0? What is a USB OTG flash drive? May I request a Maikiidea online quote as for the other products? What is the Maikiidea service? How can I choose a USB flash drive and Power Banks with a custom shape? What is the difference between the exclusive Maikii models and all the other products in the catalogue? Digital services Are the data loading services compatible with all operating systems? What is icon customisation? What is the difference between erasable data and non-erasable data? How can I send my data to be inserted into USB flash drives for data loading? How does data loading work? Accessories, packaging and printing Can I also print on the packaging and accessories? Which printing solutions can I choose for my product? Can I purchase only the packaging without purchasing a product? Is packaging customisable? How can I match the right packaging with the model I have chosen? Can I purchase only the accessories without purchasing a product? Are accessories customisable? How can I match the right accessory with the model I have chosen? How to become a reseller What advantages will I have if I become your reseller? How can I become a reseller? What are the requirements? About your order Prices and promotions I have changed my mind about the amount of gadgets to order, how can I recalculate my quote? I have received a coupon code to get a discount on my order, what should I do? I noticed that the price lists this week are different from the ones provided last week, why is that? I noticed that the price lists this week are different from the ones provided last week, why is that? Problems-with-your-order I received the order but it is damaged. What should I do? Shipping and delivery times I need to receive my product quickly, how should I proceed? Do you ship worldwide? What is the shipping time for an order of Power Banks? How long does it take to deliver an order of USB flash drives?
